Last updated: 2026-10-04
We want you to love your brass. If something isn’t right, we make it easy.
60-day returns (standard items)
Return most unused, non-custom items within 60 days of delivery, in original, unused condition and packaging. For change-of-mind or non-defect returns, the buyer pays return shipping and the item must be shipped back to our Wenling, China workshop. Once your return is approved we email you the exact return address. If the item arrives defective, damaged, or wrong, return shipping is covered by us (we provide a prepaid label). Refunds go to your original payment method within 10 business days of our receiving and inspecting the item.
Non-returnable items
Custom, engraved, or made-to-order pieces cannot be returned (they’re built to your specs). They are instead covered by our 10-year manufacturing-defect warranty. If a custom piece arrives defective or wrong, we repair or replace it free — see Custom Terms.
Damaged or incorrect on arrival
Inspect your order on arrival. If it’s damaged, defective, or incorrect, contact us within 48 hours with photos. We provide a prepaid return label (return shipping on us) and send a free replacement or full refund once the item is received and inspected.
How to start
Email [email protected] with your order number. Items returned without a prior request won’t be accepted.