Answers to the questions we’re asked most often. If yours isn’t here, get in touch — we usually reply within 1–2 business days.
Are your products really made from solid brass?
Yes. Every Bespora Studio piece is machined from solid brass — the brass is the base metal itself, not a brass-coloured plating over steel or zinc. Solid brass is naturally durable and outlasts brass-plated alternatives. Where a chrome, PVD or black finish is offered, it is applied over the same solid brass base; pieces left in natural brass develop a living patina over time.
Do you make custom sizes and engraving?
Only on selected ranges. Our Brass Leg Caps are made to your dimensions — inner diameter, height and wall thickness, from a single piece — and our brass nameplates can be engraved with names, text, logos or artwork. Cabinet knobs, pulls, hinges, rings and tacks are sold as listed and are not made to measure.
What is your minimum order quantity?
From 1 piece. We have no minimum order — whether you need a single replacement knob or a full fit-out, we will make it.
How long does it take to make and deliver my order?
In-stock items are hand-finished and dispatched in 1–3 business days. Custom and bespoke pieces take 5–10 business days after payment. After dispatch, delivery is typically 10–20 business days to the US, UK, Europe and Australia, and 12–25 business days to the rest of the world.
Do you ship worldwide, and are import duties included?
Yes — we ship worldwide with DDP (Delivered Duty Paid). All import duties and taxes are prepaid and included in the price, so your order clears customs with no extra charges on delivery. The price you pay is the price you get.
Is shipping free?
Free standard worldwide shipping on orders of $39 USD or more. Orders below $39 ship for a flat $5 USD.
What payment methods do you accept?
Payments are processed securely through PayPal at checkout. You can pay with your PayPal balance or any major credit or debit card (Visa, Mastercard, American Express), and every transaction is encrypted. If you have trouble at checkout, email [email protected] and we will help.
What warranty do you offer?
Every piece is covered by a 10-year manufacturing-defect warranty. If a product fails due to a material or workmanship defect, we repair or replace it free. The warranty covers manufacturing defects, not normal wear and tear or buyer-supplied design errors on custom pieces.
Can I return an item?
Standard, unused items can be returned within 60 days of delivery in original condition. Custom, engraved, or made-to-order pieces cannot be returned because they are built to your specs, but they are covered by our 10-year warranty. If an item arrives defective, damaged, or wrong, return shipping is on us and we send a free replacement or full refund.
How do I start a return or report a problem?
Email [email protected] with your order number. For damaged or incorrect items, contact us within 48 hours of delivery with photos so we can provide a prepaid return label.
How do I place a custom or bulk order?
Send your specs (dimensions, quantity, finish, and any drawings or photos) via our Custom Orders page or email [email protected]. We reply with a transparent quote and lead time within 1–2 business days, and production begins once you approve and pay the invoice.
Do you offer trade or wholesale pricing?
We do not run a fixed wholesale program, but we welcome trade and volume enquiries. For larger quantities or contract fit-outs, contact us through Custom Orders for a tailored volume quote.